Frequently Asked Questions
Find answers to common questions about our high-fidelity audio equipment.
Do your amplifiers support balanced XLR inputs?
Yes, most of our high-end amplifiers and DACs feature fully balanced XLR inputs and outputs for superior noise rejection and signal integrity.
How do I update the firmware on my PS Audio device?
Firmware updates can be downloaded from our website onto a standard SD card and inserted into the update slot on the rear panel of your device.
What is the warranty period for new electronics?
We offer a comprehensive 3-year warranty on all new electronics, covering parts and labor from the date of purchase.
Are your power regenerators compatible with international voltages?
Our units are built specifically for the voltage requirements of the region they are sold in (e.g., 120V for US, 230V for EU/Asia).
Can I use your DACs with a Linux-based music server?
Yes, our DACs are USB Class 2.0 compliant and are natively supported by most Linux distributions without the need for additional drivers.
Do you offer trade-in programs for older equipment?
We offer a generous trade-in program where you can apply the value of your old audio gear toward the purchase of new PS Audio products.